SHIPPING

Lapis Lazuli Luxe Shipping Policy

At Lapis Lazuli Luxe, we are committed to providing a seamless shipping experience for our customers. Our shipping policy is designed to ensure timely delivery while addressing various scenarios that may impact the shipping process.

Delivery Timeframe

  • Standard Delivery: Lapis Lazuli Luxe orders typically take around 5 - 30 BUSINESS days to arrive.
  • Unforeseeable Delays: We cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., which may cause delays beyond our original delivery estimates.

Order Fulfillment

  • Processing Time: We require between 1 - 3 BUSINESS days on average to fulfill your order and transport it to our carrier's facility.
  • Address Changes: Once your order has been fulfilled, we are unable to make any changes, including address changes. We will only ship to the address provided at check-out.
  • Shipping Schedule: We only ship during business days and do not ship on Saturdays, Sundays, or holidays.

Order Tracking

  • Confirmation: Once your order has shipped, you will receive a confirmation email.
  • Multiple Items: For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners' locations.

Duties, Taxes, and Fees

  • International Shipments: International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are the sole responsibility of the recipient.
  • Customs Policies: Customs policies vary widely by country. We recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages

  • Responsibility: Lapis Lazuli Luxe is not responsible for lost, stolen, or damaged packages.
  • Claims: If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Address Responsibility

  • Buyer Responsibility: It is the sole responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order.

Contact Information

 

This shipping policy is designed to provide clarity and transparency regarding our shipping procedures and responsibilities. If you have any further questions or require assistance, please feel free to reach out to us through the provided contact information.